Terms & Conditions
1. Your contract with us
When you sign the rental agreement, you accept the following terms & conditions:
Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask any member of staff at the place you rented the vehicle from.
2. Rental period
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days.
If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.
3. Your responsibilities
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
You are responsible for any damage to the vehicle caused by hitting low objects, such as bridges or low branches.
b. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
c. You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
d. You must let us know as soon as you become aware of a fault in the vehicle.
e. You must bring the vehicle back to the place we agreed, during the opening
hours displayed at that place. One of our staff must see the vehicle to check that
it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and it’s condition until it is reinspected by a member of staff.
f. You will have to pay for repairs if:
• the vehicle needs more than our standard valeting (cleaning);
• you have damaged the inside of the vehicle
the vehicle needs more than our standard valeting (cleaning):
g. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
h. Not to abandon the vehicle in the event of an accident or breakdown To inform the Police where necessary and contact the Lessor’s office as soon as possible.
4. Our responsibilities
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. Also, if you are not renting the vehicle for business purposes, we are responsible for loss caused by:
• the vehicle not matching our description of it;
• the vehicle not being of the quality that you would be entitled to expect from
a rental vehicle;
• the vehicle not being fit to drive;
• us not having the legal right to rent out the vehicle.
We are responsible if someone is injured or dies as a result of our negligence. We are also responsible for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time the vehicle is rented. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
In the event of a breakdown or vehicle malfunction the Lessor will not be liable to the Hirer for any financial or time losses involved.
We are only responsible for the loss or the damage to property left in the vehicle if the loss or damage results from our negligence.
6. Conditions for using the vehicle
The vehicle must only be driven by you and any other driver named over the page, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence.
You or any other authorised driver must not:
use the vehicle for hire or reward;
• use the vehicle for any illegal purpose;
• use the vehicle for racing, pacemaking, testing the vehicle’s reliability and
speed or teaching someone to drive;
• use the vehicle while under the influence of alcohol or drugs;
• drive the vehicle outside England, Scotland and Wales, unless we have given you
• overload the vehicle;
• if the vehicle is a commercial vehicle, use it for a purpose for which you need
an operator’s licence if you do not have one.
We work out our charges using our current price list. As shown over the page, you will pay the following charges.
a. The rental and any other charges we work out according to this agreement.
b. Any charges for loss or damage resulting from you not keeping to condition 3.
c. A refuelling service charge if you have used, and not replaced, more fuel than we supplied originally. The charge is based on the rates published at the place you rented the vehicle from.
d. The Hirer shall be liable for any parking or excess charge where the vehicle is left on a private place or road or land and any fee for freeing a vehicle from such a situation. The Hirer shall also be responsible for any fines or interest charged in respect of “Bus Lane” or “Congestion Charging” offences. The Lessor will make a charge to the Hirer to cover any administration or processing costs in handling parking, congestion charging or other fines incurred by the Hirer.
e. The full cost of repairing or replacing the vehicle if it is damaged or stolen (even if it is not your fault), depending on any insurance you have (as set out in condition 8), if and when we demand this payment.
f. A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, it is a write-off (can’t be repaired) or it has been stolen and we are waiting to receive full payment of the vehicle’s value.
We will only charge you for loss of income if we can’t get back the losses under the damage protection programme. We will charge you at the published daily rate and we will never charge you for more than 30 days’ rental charges. We will always do everything we can to make sure the vehicle is repaired or we get payment as soon as possible.
g. Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
h. Any published rates for delivering and collecting this vehicle.
i. Interest which we will add every day to any amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
j. Value added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
You can get details of our insurance and damage protection programme from the office you rented the car from.
8. Our insurance and damage protection programme
If we arrange separate insurance, we will give you separate information on the insurance cover and any restrictions which may apply. Otherwise, the conditions of our insurance will apply. By initialling the appropriate box over the page you are accepting the conditions of insurance.
a. We have a legal responsibility to have third party insurance. This provides cover for claims made if you injure or kill anybody, or damage their property (cover for damage to property is limited to £250,000).
b. We will provide cover for loss or damage to the vehicle if you have initialled the box marked ‘Collision and loss damage waiver’ over the page. If you accept this you still have to pay an amount up to the ‘responsibility amount’ every time you damage the vehicle.
c. Should the hired vehicle be involved in a total loss incident or stolen and not subsequently recovered the hirer will be responsible for a further £1000 above any normal excess taken.
d. All damage caused above the head height of the driver will not be covered by the Lessor’s insurance nor any third party damage caused in such incidents. All such overhead damage will be chargeable in full to the Hirer along with any loss of hire whilst the vehicle is reinstated to a roadworthy condition.
9. Your own insurance
If we fill in the appropriate box over the page you may arrange your own insurance for the full duration of the rental as long as you can prove that this insurance is valid and have signed the confirmation over the page. We have to agree to the amount of cover you arrange, the type of policy and the insurer you have chosen. We must be satisfied with the cover and policy conditions, and you must not change them. We may ask your insurers to record our name as owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a claim is made by any other party.
Any accident damage caused to the hire vehicle must be repaired by a repairer approved by the Lessor. The Lessor will charge the Hirer at the current hire rate until the vehicle is in a suitable state for further hire. In the event of a total loss the Lessor shall be entitled to continue charging the Hirer at the current rate until the Lessor is paid in full for the vehicle at a price agreed with the Hirer or his insurers.
10. What to do if you have an accident
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses.
You should also:
• make the vehicle secure;
• tell the police straight away if anyone is injured or there is a disagreement
over who is responsible; and
All accidents should be reported to the Lessor within 24 hours unless such dire circumstances prevent such action. A complete accident report form should be returned to the Lessor within 48 hours, failure to do so could render the insurance provided to the Hirer void & in the event all costs would be passed to the Hirer.
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.
12. Ending the agreement
a. If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement.
b. If you are a company, we will end this agreement straight away if:
• you go into liquidation;
• you call a meeting of creditors;
• we find out that your goods have been taken away from you until you
pay off your debts;
• you do not meet any of the conditions of this agreement.
c. If we end the agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.
d. The Hirer or person paying for the hire and using a Credit or Charge card for that purpose will allow the use of that card to cover all costs associated with that specific hire with respect to extended hiring, fixed penalty fines, parking fines etc incurred by the hirer. Refuelling charges. Repairs or replacement not covered by insurance and the liability of the hirer and any insurance excess charges. Without limitation.
13. Governing law
This agreement is governed by laws of the country in which it is signed. Any dispute may be settled in the courts of that country.