FAQS

Q: How old do I have to be to hire a vehicle? (On RVH insurance only)

Minimum driver ages for our vehicle groups are as follows:

  • 23 – Small Car / Small Automatic / Small Van / SWB Panel Van
  • 25 – Medium Car / Large Car / Estate Car / Large Automatic / MWB Panel Van / LWB Panel Van / Luton / Double Cab Panel Van / Dropside / Tipper / Crew Cab Tipper / Caged Tipper / Small Fridge Van / Medium Fridge Van
  • 27 – Executive Car / 7-Seat MPV / 9-Seat MPV / 4 Wheel Drive / 4 Wheel Drive Pick-Up / 7.5 Tonne / Welfare Van
Q: Can I take the hire vehicle abroad?

Yes with our prior consent. However, special terms and charges apply for taking vehicles abroad. Please call us as our rental staff will be happy to provide you with full details.

Q: What documents will you need to see when I hire a vehicle from you?

We will need to see your complete UK driving licence, either photocard or old style paper licence. Regardless of which type you hold, you will also need to access the DVLA website prior to your hire in order to provide us with additional information required. Instructions on how to do this can be found here: https://www.gov.uk/government/news/driving-licence-changes

Q: I have points on my driving licence, am I able to hire a vehicle from you?

This is dependent on the date and nature of the offence. Please call us as our rental staff will be happy to provide you with full details.

 

Q: I have a foreign driving licence, am I able to hire a vehicle from you?

If your driving licence was issued outside of the EU, you must present this together with an international licence. We cannot accept international licenses on their own.

 

Q: Can I rent from you and leave the vehicle somewhere else?

One way hires are negotiable at the time of booking the vehicle although a charge may apply.

 

Q: What are your Terms & Conditions?

Our Terms and Conditions can be found here.

 

 

Q: How do I make a complaint?

Our customers are our priority, if there is anything about your experience with us that you would like to discuss please contact us directly : 0118 946 1661 and ask for Steve or email steve@rabbitsvehiclehire.co.uk

The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk

 

 

Q: Are you ICO registered?

Yes – we take data protection seriously. Our reference number is ZA423056